I live in NYC and work in The style business enterprise building 30k a year, so purchasing a $360 flight was a large deal for me. I recently used for and received the AAdvantage bank card because because of business enterprise I'll now be bicoastal and traveling NYC-LA pretty often, which was The main reason for my past vacation. I have been traveling AA for many years Which explains why I chose them as my airline of option for my upcoming bicoastal job. On my last flight #738 on March 25 2013 they shed my luggage and it has been in excess of every week now. Due to the character of my flight I'd numerous valuables in that bag. I am in Style and have already been gathering exceptional and highly-priced items during my everyday living, many of which I introduced with me and have collected on travels that I've flown with your organization.
My son’s grandfather previous absent, in Alabama, we had to hurry to acquire a ticket so my son could possibly help it become in advance of he past and Luckily he did. My son is terrified of flying and Despite the fact that he is 20, he does not do perfectly, when on your own, so Luckily for us he had a connecting flight from Charlotte to Mobile together with his Aunt. How at any time the flight again was a nightmare!!! My son grieving a reduction I can not clarify, was speculated to get there house in Fort Lauderdale, FL at four:25 pm on seven/seventeen/sixteen and he lastly arrived at 10:23 pm. My dilemma is how is this even probable, you could have driven the excursion in Pretty much a similar period of time it took for him to get again. I organized the flight again mainly because it is about an hours drive from my home And that i am critically unwell and didn't need to push during the night time or disrupt my procedure schedule, but still in one compact working day you managed to perform all of that as an organization.
I'm seventy seven calendar year outdated I system this great holiday vacation with my daughter to point out her our heritage in Chile, we paid out almost $3000.00, we flew to South America Chile on 12/27-01/06/2016, then the nightmare started the fly from Miami to Santiago scl , we seat in the runway for two several hours due to baggage delayed, the pilot reported it was difficulty with not enough staff to load the airplane AA957 with baggage. then our seats dilemma: seat 41A , my daughter Television set was broken, my seat 41B my arms were being broken, wouldn’t transfer up, so and After i ought to drop by the bathroom I couldn’t get up, given that I've Diabetes I need to visit the bathroom that is why I took the top seat Once i made an effort to climbing around the arm I Reduce my leg and was bleeding. I request the flight attendant for help, she was no help whatsoever. my daughter tried to help me by climbing more than me considering that we couldn’t get any help. she slip and fell on both arms wanting to climb over me and bruised the inside of her legs really bad. We have now shots of her leg and my leg look like elephant ft, allow me to let you know it harm so bad I cried in the soreness, The entire two weeks in Chile I'd to acquire sneaker one particular dimension more substantial considering the fact that my feet were being so swollen and my daughter couldn’t have on her bathing go well with given that The within of her leg were being all bruised up.
you should let me know the position of my refund. originally, i booked aa#2602 from san francisco to chicago on friday, april 29th.
I too had an complete nightmare of the flight with them. I loaded out their 1500 word complaint kind by reducing it right down to the point that even I did not fully grasp what I had gone through.
I understand how really hard airline staff members operate. I are a Repeated flyer Considering that the America West times. I'm the very first to offer the “work well accomplished†coupons to attendants on flights, and, I handle Everybody with utmost regard.
The entire reverse is your staff Liibide (sorry I didn’t have the spelling of his identify). I wait to call him a Shopper Service Rep. He did help me with a few troubles I'd on my outgoing flight but fundamentally was of no help in any respect with my return flight.
getting in contact with an actual man or woman at AA purchaser service is next to difficult. The Site listing a cell phone number, which happens to be for cargo Which only references a web site that's no help in the least.
The definition of shopper service at American Airways isn't outlined in almost any known terms. It does not handle The shopper or indicate any service in any way. My daughter, traveling solo, had the modern experience of ready in line at Heathrow so long to check in that she skipped the checkin by two MINUTES although the plane was in the gate for another forty five minutes. The agent, and I use that word generously, demanded she obtain One more ticket to get a afterwards flight at a price of an extra $300. Then proceded to inform her the seat will be assigned in the gate. OK, problem settled. You're thinking that! When the gate is assigned she goes to get her seat assigned and also the ‘AGENT’ who'd not make it possible for her on the 1st flight cancelled her seat on equally the primary and next flight immediately after using her income! So she wasn’t off that first flight yet, THE AGENT took her off! And now she wasn’t on the 2nd flight for which she compensated supplemental dollars. Fortunately we were in communication and she spoke by using a supervisor who produced a seat to her. When she questioned who experienced cancelled the her reservation, they mentioned they didn't know. This all took place in a three hour interval. She at last boarded 15 minutes just before departure, I hope. So my husband And that i contacted American Airways to substantiate if she was in a position to get about the aircraft and who experienced cancelled her flight, due to the fact there was a economical transaction and no economic transaction takes place with out a report of who created it, a single would Imagine, for accounting and theft security needs by itself. My spouse referred to as first and spoke to JAYNE FUENTES, a supervisor who after a extended conversation gave us NO Data. She couldn't explain to us if my daughter acquired a seat on the flight, bought within the plane, or who bungled the additional purchase. She genuinely said that ‘They're open up terminals and they do not register who's scheduling or accepting payment for just a seat reservation.’ That may be exact accounting for you. So my partner thanked her politely for all her help at which level I mentioned JAYNE FUENTES explained to us almost nothing she was of no help whatsoever. Then I known as American Airways and spoke to another supervisor, JANE Grey, a one who shouldn't be permitted to answer phones inside of a prison.
I wanted to Permit you understand of an outstanding younger girl you have got Operating to suit your needs at Dallas-Ft. Truly worth airport. Her title is Nyanina Kong, and she goes because of the identify of Nina.
American Airways,i am so disappointed !!! I'd this kind of challenging time with my disabled child!! You dropped my stroller seat belt, my site i had to stroll all of the way within the airport Keeping my four years previous daughter…and immediately after standing a single hour at the baggage assert they informed me to contact your purchaser service ,guess what? They may’nt do just about anything!! it proceeds? unbelievable!!!
I have attempted calling and was on for quarter-hour only to be hung up on. I've despatched two email messages without having reply… I like your airline but making an attempt to have a improve manufactured so we do not shed the many The cash we used on our flight due to the fact we aren’t capable to make it simply because my fiancés grandmother handed away and we need to be here and will’t go away at this moment with the funeral arising for the duration of our scheduled trip. I have not been ready to get anywhere and staying that i'm a Journey Agent, I realize that for circumstances similar to this, Despite non-refundable tickets, the airlines can provide a credit for partial or might even give credit history for the entire total for use on future vacation.
Our flight from Greenville, SC to Dallas arrived punctually but we had been necessary to keep on being inside the aircraft on tarmac for nearly 90 minutes producing several to pass up connecting flights. AA screwed up all over again–not a soul satisfied with currently being handled like cattle; you haven't appreciated your clients.
What excellent is creating your displeasure to this so named “shopper service†if very little is completed to deal with the criticism.